Fastway Couriers South Africa, Customer Service Contact

You’ve just sent a parcel with Fastway Couriers South Africa. You’re excited about the prospect of it arriving at its destination soon. But what do you do if it doesn’t?

In this article, we’ll provide you with all the information you need to contact Fastway Couriers South Africa, customer service department. We’ll also provide you with a few tips on how to make the most of your experience.

Overview of Fastway Couriers South Africa

Fastway Couriers South Africa is a courier company that offers an express delivery service. They pride themselves on being able to deliver parcels anywhere in South Africa within 48 hours.

If you need to send a parcel, you can easily do so on the Fastway website. You can calculate the cost of delivery, and then book and pay for your parcel online. You’ll then be able to track your parcel’s progress as it makes its way to its destination.

Should you need to contact the Fastway customer service department, you can do so by telephone, email, or fax.


Contact the Customer Service Team

If you need to contact the customer service team, there are a few ways to do so. The easiest way is to go to the Fastway website and click on “contact us.”

This will open up a form where you can enter your details and question or complaint. You can also call the customer service team at +27 11 974 2845 from Monday to Friday between 8 am and 6 pm. Alternatively, you can send an email to

Tracking Your Delivery With Fastway Couriers South Africa

Once your parcel has been collected, you’ll be able to track its journey using the Fastway Couriers website or app.

They provide live updates on the whereabouts of your delivery, so you’ll always know exactly where it is and when it will arrive. You can also contact the company’s call center or live chat for more information.

Payment Terms and Conditions

When you engage Fastway Couriers South Africa’s services, you’ll be asked to adhere to their payment terms and conditions. This is what you need to know:

  • Payments must be made within the specified time frame or, where applicable, as defined in the customer order. If a customer does not make payment as agreed, then additional charges may be applied.
  • Credit terms are available only with prior approval from Fastway Couriers South Africa. Customers may select from various payment methods such as credit card payments, PayPal, and direct bank transfers.
  • Cash on delivery (COD) is also an accepted payment method for those customers who prefer not to use any other type of payment. For COD orders, please ensure you have sufficient funds ready for collection when the consignment arrives at your door.

It’s important to note that any late payments will incur an additional fee and/or interest rate, so make sure your payments are made on time to avoid extra charges!

FAQs on Fastway Couriers South Africa

If you still have unanswered questions about Fastway Couriers South Africa, you can check out their FAQs section to get some answers.

Here, they provide useful information related to the shipping & delivery process, payment methods, return policies, and order tracking. They also have a comprehensive guide on how to use their services, which is certainly useful if you’re new to the platform.

Additionally, there are a few frequently asked questions about the customer service contact of Fastway Couriers South Africa. They provide two different contact options: email and phone numbers specific for both domestic and international customers.

Depending on your language preferences, there are different services available in multiple languages for customers from different countries.


Finally, Fastway Couriers South Africa also has a chatbot service that you can use if you have any queries or issues with their services. If you require further help with an issue that the chatbot can’t solve for you, then the customer service team is always on hand to assist further.


If you have any questions or concerns, you can contact the Fastway Couriers South Africa customer service team directly. They will be happy to help you with anything you need.

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