stmYou’ve just had a bad experience with your electricity. Maybe you lost power for an entire day, or worse, your appliances got damaged. Whatever the issue, you need to contact Eko Electricity Distribution Company (EKEDC) and sort it out.
Don’t worry, we’re here to help. In this article, we’ll show you how to get in touch with EKEDC customer care. We’ll also provide you with some useful information on what to expect once you’ve made contact.
Overview of EKEDC
One of Nigeria’s 11 energy distribution companies is the Eko Electricity Distribution Company (EKEDC), which is a division of Eko Electricity Supply Company (EKESCO), a company established in 2004 as a result of the privatization of Nigeria’s electricity industry.
With a customer base of over 1.5 million, EKEDC is in charge of distributing power to clients in Lagos State. You can get in touch with EKEDC customer service if you’re having any issues with your electricity supply.
What Is the EKEDC Customer Care Number?
The EKEDC customer care number is the contact point for all customers of the company. This is a toll-free number that you can call at any time to speak to a customer representative about your account, payment, or any other issue concerning your electricity supply.
The customer care number is +234 7080655555, When you call this number, you will be asked to provide your account number. This is the unique number assigned to your account when you registered with EKEDC.
Once you have provided this information, you will be connected with a customer representative who will be able to help you resolve your issue.
How to Contact the Customer Service Team
You can contact the customer service team through various means.
You can reach out to them through their social media platforms (Twitter and Facebook), or you can call their customer care number. The customer care number is +234 7080655555. You can also visit any of their customer care centers.
You can contact the EKEDC customer care team through the following:
Phone: +234 7080655555
Email: customercare@ekedp.com
Facebook: Ekedp.com
Instagram: Ekedp.com
Twitter: Ekedp.com
How to Report a Power Outage
If you ever encounter a power outage in your area, you can contact the EKEDC customer care number to report it. To do this, you will need to have your meter number ready. This information is usually printed on your electricity bill or on the meter itself.
Once you have this information, call the customer service line and give them the information about your outage. They will ask for your address, in order to locate the area where the power went out.
After that, they will contact a technician to go out and inspect the issue and restart the power if necessary.
You don’t need to stay at home for this process, but you do need to provide accurate information in order for them to help you without any delays.
FAQs on Using the EKEDC Customer Care Number
Have some questions about using the EKEDC customer care number? Here are some of the most common frequently asked questions (FAQs) and their answers:
Q: Is the customer care number toll-free?
A: Yes, the EKEDC customer care number is completely free.
Q: Is there a limit to how many times I can call the customer care number?
A: No, there is no limit to how often you can call the customer care number. You can call anytime you need assistance.
Q: What should I do if I don’t get an answer when I call?
A: If you don’t get an answer right away, please leave a voice message with your contact information and your issue, so that a customer service representative can get back to you as soon as possible.
Conclusion
In case of any emergency, outage, or complaint, you can easily reach out to the EKEDC customer care team for assistance. You can contact them through the following channels: Phone number, Email address, and their social media platforms (Facebook, Twitter, and Instagram).
Make sure you have your account details ready when you reach out to them so that they can quickly help you resolve the issue. Stay safe and enjoy an uninterrupted power supply!
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