stmDo you need to contact Capitec Customer Care? We can help you with that. You can find the Capitec Customer Care Number below.
What is Capitec All About?
Capitec is a retail bank with its headquarters located in South Africa. The bank has over twelve thousand new accounts on a monthly base, this financial institution is the second-largest bank in South Africa as of August 2017.
How to Contact Capitec Support
You can Contact Capitec Support if you have a concern, question, compliment, or would want to provide feedback:
You can do this by simply sending an email to ClientCareCentre@capitecbank.co.za, or you dial 0860 10 20 43 to reach their client care center 24/7. Alternatively, you can also Visit the closest Capitec branch.
In the case that a complaint is made, the Capitec Customer Care service team will:
- Recognize your grievance and provide you with a reference number.
- Provide you feedback, they’ll get in touch with you within 24 hours.
- Make an effort to find a solution and keep you updated
If your concern is not satisfactorily addressed by the customer care team, then you can take it to the next level. However, Before you escalate your concern, kindly give them some time to address it.
What Services Are Offered by Capitec Customer Care
If you’re a Capitec customer, you can access a range of services through our customer care number. These include:
- Queries about your account or card
- Report a stolen or lost card
- Blocked cards
- Set up or make changes to your account or card
- Requesting a new card
- Making a complaint
What Kind of Information Does Capitec Need From Me When I Call Customer Care?
When you call Capitec’s Customer Care, you’ll need to provide some basic information. This includes your personal details, such as your name, ID number, and contact details. You’ll also need to provide the last four digits of your bank card number to verify the account.
In addition to these details, you may need to provide additional information depending on the reason why you’re calling.
For example, if you’re calling about a transaction that was made into or out of your account, then you’ll need to supply details such as the amount involved and when it happened.
You’ll also need to provide evidence if something went wrong with one of your transactions—this could include screenshots or emails with relevant documents attached.
Full transparency is key when speaking to Customer Care; by providing all necessary information upfront you will receive the most efficient help possible.
FAQs About Using the Capitec Customer Care Number
If you are still unsure of how to use the Capitec Customer Care Number, here are some commonly asked questions that you should know.
- When do I use the number?
The number should be used if you have an inquiry or concern about a product or service that requires immediate assistance. The customer care department is available to take your call during normal operating hours, Monday through Friday from 8am to 5pm.
- How long will the call take?
Each call is different and depends on the issue you are trying to resolve. Generally speaking, customers can expect their calls to be answered in 5-10 minutes.
- Do I need any specific details before calling?
It’s helpful to have your account details handy while making a call, along with any other pertinent information that may be helpful in troubleshooting your issue.
- Is there an alternative to calling?
Yes, you can send customer service an electronic mail through ClientCareCentre@capitecbank.co.za
Conclusion
You can contact the Capitec customer care number at any time should you need assistance. The customer care team is available 24/7 to help you with any queries or concerns you may have. They will be happy to assist you in any way possible.
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